Shipping FAQs

Contact us by phone at 1-800-235-5569, or via email at customer.service@odfl.com.

If you have a question that is not answered below or in our Website FAQs, please email our Website team for assistance between 8:00 AM - 5:00 PM EST Monday through Friday. If you need immediate assistance, call 1-800-235-5569.

Contact Customer Service by calling 1-800-235-5569 or email customer.service@odfl.com. For security reasons, we are unable to send login information to a non-registered email address.

NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Customer Service at 1-800-235-5569.

Your account is not set up to auto-rate. Please contact your local Solutions Specialist.

You must first select your account number from the drop down box. If you still see no results, either you are not the bill to party or the freight bill has been paid. Also if the freight bill is past due, make sure you selected "past due" as the system defaults to current invoices.

You must have the latest version of Adobe Acrobat installed. To download a free copy of Adobe Acrobat, click here.

We do not have your requested document on file at this time. Proof of delivery (delivery receipt) may not be available for viewing online until the day following delivery.

It is possible that you are not the bill-to party on the shipment. If you are the bill-to party, or handle payment for another company, please contact Customer Service at 1-800-235-5569 for assistance.